DELIVERY POLICY

Shipping Address  

You must complete all the address fields when entering your order, including the recipient phone number. Please avoid using addresses where you believe the recipient to be absent most of the day.

Delivery Times

1. We use reputed couriers like FedEx, DHL, Aramex for Express Shipping with a guarantee that the first attempt for delivery would be made within 7-10 working days of you placing the order. 

If you select Standard Shipping as your shipping option, your shipment is typically sent via EMS/Speed Post. The shipment would be delivered by partner of EMS in your country - which is typically the national postal service of the destination country. In such cases, the expected delivery date is indicative of date of delivered. The actual delivery date may vary basis service levels of local shipping partner of EMS. 

2. Express Shipping delivery commitment excludes holidays (Sundays, Holidays in India and destination country), unforeseen delays in customs clearances and alternative shipping instructions provided by customer / recipient to Courier Company. 

3. If the shipment does not get delivered within stipulated time for Express Shipping, CityLife Fashion shall refund you the difference between the Express and Standard Shipping charges for your order. 

4. If you think that Courier Company has wrongly updated the order as delivered or has not delivered the order, please let us know within 4 days of your expected date of delivery. We will liaise with Courier Company to provide you the proof of delivery.  

5. Once the shipment is handed over to shipping company, no modification can be made to the order. Any change in delivery address or specific delivery instructions would be accepted only if Courier Company is able to entertain these. 

6. The shipping charges are dependent on destination country and the weight of the shipment. The applicable shipping charges will be displayed to you while you place the order. 

7. All the duties to be paid for export from India would be borne by CityLife Fashion. Any import duties or local duties levied at destination would be borne by the recipient of the shipment. These duties are directly to be paid to the delivery boy. 

8. The actual amount charged on your account / card might differ than what is shown at the time of transaction due to difference in exchange rate applied by us and your card issuing company / payment gateway and surcharges applied by these.

Occasions and Holidays

In general for special occasions the cut off times are adjusted to be at least 3 to 5 days earlier. We will always accept your orders, and in most cases be able to process them on time. However, we cannot guarantee last minute orders for special occasions, and we will make the delivery at the earliest possible date.

At CityLifeFashion.Store, we will try and deliver the order right into the hands of the recipient but in cases where our delivery man cannot reach the recipient due to some constraint like in offices, hospitals and some public areas, the products will be handed over to the person as advised by the recipient. 

In case of the delivery is at residence address and the recipient is not at home or the premises are locked we will deliver the products to the neighbors only if they are ready to accept on their behalf.

We do not take orders for delivery at Airports and Railway Stations. 

We will not call the recipient at their phone number before the delivery to maintain the element of surprise. But in cases where we are unable to locate the address or some other problem where contacting the recipient is must, we will have to call the recipient and take the directions. 

You must provide us with the all correct information required in the order form and any extra information that you feel will help us reaching the right place. In case of incorrect information, we will not be responsible for the wrong delivery. 

We understand your emotions and will try to deliver your order with the utmost care to make sure that your presence is felt there in the products.

Request for a Particular Time of Delivery:

Due to the logistics involved in the delivery, we cannot take guarantee of a specific time for delivery. But if you would like to request a particular time of day, please mention it in the "Special Instructions" column in the order form and we will do our best to honor it. 

In the normal weekday the deliveries by most of the service providers are done in the normal hours (9 AM to 7 PM), until and unless specified otherwise or if there is some problem at the time of delivery. 

However, since all the service providers in different cities have different delivery schedules, we will be unable to guarantee a specific time of delivery. Requests may be taken for either an AM or PM delivery, but that cannot be guaranteed either. 

Since all boys have local knowledge, you can be assured that they will take every care to ensure your products are delivered in a timely manner. If the recipient leaves for the work early and you want the products to reach him/her only then it is always better to have the order delivered at the office address. Giving incomplete or incorrect address or phone numbers may delay delivery further so please make sure that information provided is accurate. 

During the peak trading days such as Valentine’s Day and Mothers Day, almost all the florists operate extended hours and delivery times may be extended due to heavy load of deliveries. 

In short, delivery times are not guaranteed, regardless of any request or otherwise.

Scheduling Deliveries

Citylifefashion. Store can guarantee Products delivery on a specific day up to 03 months in advance. We cannot guarantee a specific delivery time during the day. On some occasions, the recipient may be called to ensure delivery on the date requested. 

Citylifefashion. Store will send your products in accordance with the facilities procedures, and cannot be held liable if these procedures prevent successful delivery, but courier boy will always attempt to do so. 

You should note that many hospitals do not permit courier boy to deliver products personally to individual rooms. Please check with the hospital before placing your order. 

Citylifefashion.store.com cannot issue refunds if the delivery failed due to any of the above. 

Duplicate Order

If you placed mistakenly 2 or more identical orders you will receive a full refund for the duplicated order. 

Change in order Details

You may change the order details only via your account login. Account login details are supplied on every order. Change in order details are only guaranteed if made early once the order placed.

If you have given the wrong delivery information we cannot offer guaranteed delivery. In most cases you will be given the opportunity to adjust the information before the delivery date. If the courier boy reports to us that the delivery address is incorrect we will attempt to contact you and acquire new information, but we are not responsible if we cannot contact you. In some cases we will be able to deliver to a new address free of charge, but this depends on the location of the new address and the expenses incurred by the courier company. In certain cases there may be extra charges.

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